Shipping & Delivery

  • Standard Shipping: 7-10 working days, depending on your location.

    Express Shipping: 3-5 working days, depending on your location.


    Due to global supply chain challenges, shipping times could be longer than usual.

  • We offer free Standard Shipping for all orders.

    Express shipping is available at a flat rate of £20.


    Here are the full details of our Shipping Policy.

  • Yes, we offer free standard shipping for all orders.

  • Yes, we ship our products all over the globe.

    If your country or region is not listed, please feel free to reach out to see if we can work out the details.

  • If you've signed up for our newsletter, the discount code will be sent to the e-mail address you've registered with. Check your e-mail Spam or Promotion folders after signing up.

    If the email is not found, please get in touch with us via info@hiddenwhite.com

    The first-order discount applies to full-priced styles only.

  • Discount coupons provided based on different campaigns or conditions may not be eligible for all products. In the event of a dispute, Hidden White reserves the right to make the final decision.


  • Craftsmanship & Commitment

    Our mission is to bring exceptional, handcrafted footwear within everyday reach—without compromising on uncompromising quality. To achieve this, we thoughtfully selected manufacturing partners who share our high standards. We collaborate with world-class artisans in China who possess decades of expertise crafting for leading European fashion houses, ensuring every pair meets the rigorous precision our customers expect.

    Every silhouette is meticulously handcrafted one shoe at a time using only premium, Leather Working Group (LWG)-certified leathers, reflecting our dedication to both ethical sustainability and lasting durability. By thoughtfully balancing traditional craftsmanship with a modern, direct supply chain, we deliver refined luxury and timeless design at a genuinely accessible price point.

Returns & Refunds

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund Policy.

  • A refund request can be submitted within 30 days after receiving your item.

  • If the product and packaging are in the same condition you received it, you are eligible for a full refund.

    If the product is returned with wear/damage, these will be returned to you and you are responsible for the return shipping.

    Please see Returns and Exchanges for more info.

  • When an order does not include free shipping, we cover all shipping costs (including the return shipping).

  • When an order includes free shipping, we cover the cost of the return shipping.